Virgin TV Anywhere

Flash Player Error

Pepper Flash Player is not supported

This Google Chrome browser is using Pepper Flash Player, which is not currently supported for watching video on TV Anywhere, due to content security issues. To fix this issue:

Step 1

Go to Settings at and delete this computer from the list of registered devices. You may need to do this on a different browser such as Internet Explorer or Firefox, or a different device.

Step 2

Locate the Pepper Flash Player plugin in Chrome:
- Go to the page chrome://plugins/ in Chrome by copying and pasting it into a new tab or window
- Expand 'Details' by clicking on the '+' sign at the top right
- Locate the section on Adobe Flash Player
- You will see a list of Shockwave Flash players; the Pepper Flash plugin will normally be listed as being in a    location similar to this:
   Local Settings\Application Data\Google\Chrome\Application\27.0.1453.94\PepperFlash\pepflashplayer.dll

Step 3

Click on the Disable button next to this Pepper Flash plugin.

Step 4

Try to play the show you were originally trying to watch, and you will be asked to register this device again.

Advanced Instructions

If this does not work, then try our advanced instructions here.